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Contacting Us
The creator of the CoverFactory.com website and the Cover Factory software is Answers 2000 Limited.
The retailer, responsible for order support, is ClickBank.
Online Tips and Hints
Many of the most common questions about CoverFactory, including how
to produce the best possible covers (plus a few advanced tricks)
are available to read online in our Tips for Best Results.
If you have a question about using the program, about producing covers of
the best possible quality, or how to achieve a particular drawing effect,
please take a moment to
look over our tips, and you may find the answer there.
Contacting Answers 2000
If you need to contact us, the easiest way to do so is by e-mail. Send
your e-mail to webmaster@ebookcompiler.com
We endeavour to reply to all e-mail as quickly as possible. We are a small company, so in occassional cases (example: vacations), it may take a bit longer than usual.
Except in
exceptional circumstances (fire, flood or vacations), we generally attempt
to reply within 2-3 business days, and will often reply much sooner.
If you do not see our reply to your email
within a few days, please see the box on
this page about "Email Communication Problems".
If your question relates to how to use the software, you may also like
to visit
our free discussion forum at EBookFriends.com.
Email Communication Problems |
We generally respond to non-spam emails within, at most, a few days.
If you having difficulties contacting us, or have not received a reply
from us:
- Be aware that spam-filters or anti-spam software may be blocking
our replies or placing them in a spam folder:
- If you have not seen our reply: Please check your spam folder
- If you have a double opt-in anti-spam system for incoming emails
(people must fill in a form or click a link before their emails can be
received by you), it may be blocking our replies: Please turn it off
- Be aware that our reply may not come from the same address as that at which you emailed us
- Sometimes a person's email
settings or software may be incorrectly configured.
Their outgoing mail is not being actually sent, and/or they are not receiving incoming mail properly.
- Please get a friend using a different email provider/ISP to check that
they can receive your emails, and to send you emails to verify that you
can receive theirs.
- If you have an alternate contact email address, please mention it your
emails.
- We recommend: You can also sign-up for a free account from sites like
Hotmail or
Yahoo! Mail,
and try emailing us from there.
- We do not generally use spam filters on incoming mail, however
because of the volume of spam that we receive, it is possible (although
it is very rare) that we may miss your email.
To reduce this possibility:
Please use an appropriate and descriptive subject line for your emails
- such as "ANSWERS 2000" or the name of product that
you are contacting us about.
It is also possible (but very rare) that technical problems may result in the
loss of emails - in this case you will need to resend it.
- If you have not received a reply within a few days: Please email us again.
- Please email us at both our addresses:
webmaster@ebookcompiler.com
and
webmaster@ans2000.com
- Please mention in your email that you have tried to contact us previously.
- Please do check your spam folder for our replies.
- Please include an alternate email address that we can
contact you at, and/or also email us from a second email provider, such
as the free services provided by
Hotmail or
Yahoo! Mail.
We know how frustrating it can be if you send email, and can't see a reply
- but we really do try to provide helpful responses to your emails.
So, please take the above items into account (especially to check your spam folder)
if you can't see our replies to your email.
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Lost Registration Keys
If you are a registered user, and need a replacement registration key
(for example because of a hard-disk crash), we will be very happy to
issue you a replacement key, free of charge.1
- Download the software again if necessary.
If you have not changed your e-mail address, and have your ClickBank receipt number, you can get a replacement key using our
online tool.
Please note: The online tool limits provides only a limited number
of replacement keys per customer.
- If you are not able to use the online tool: you will need to e-mail us at webmaster@ebookcompiler.com
- If you have not already done so, download the free version again,
from our download information page.
- Start CoverFactory, and click Register on the Options menu.
- On the dialog box, it says "Your User ID is NNNNNN" Where NNNNN is
a 6-digit number. Write this number down, the click OK.
- E-mail us with the number you wrote down in step 3, and your full name.
Our e-mail address is
webmaster@ebookcompiler.com
Note: If you do not see our reply to your email
within a few days, please see the box on
this page about "Email Communication Problems".
- For a quicker response: If possible, please include the date you purchased (even if only approximate),
and if you have it, your ClickBank receipt number.
- We fully appreciate that, in this circumstance, that you have already paid for
the software - so we will do our absolute best to respond as quickly as
possible.
1Our License Agreement states a 90 day time-limit and other limitations on issuing
of free replacement keys.
Even so, whenever possible and reasonable (in our sole judgement), we will issue replacement
keys to customers at no additional charge.
However, in all cases, we reserve the right to strictly conform to the rules within our
License Agreement, and do not guarantee that we will exceed the rules as stated in the License
Agreement.
Our Address
Note: For quickest response, please e-mail us.
Answers 2000 Limited
6 Copners Drive
Holmer Green
High Wycombe
Bucks HP15 6SG
UNITED KINGDOM
Tel: +44 784 715 0419
E-mail: webmaster@ebookcompiler.com
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Note: If you do not see our reply to your email
within a few days, please see the box on
this page about "Email Communication Problems".
Note: We are a small company, so can not attend telephones at all times.
For quickest response, please e-mail us.
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