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Contacting Us

The creator of the CoverFactory.com website and the Cover Factory software is Answers 2000 Limited. The retailer, responsible for order support, is ClickBank.

Online Tips and Hints

Many of the most common questions about CoverFactory, including how to produce the best possible covers (plus a few advanced tricks) are available to read online in our Tips for Best Results.

If you have a question about using the program, about producing covers of the best possible quality, or how to achieve a particular drawing effect, please take a moment to look over our tips, and you may find the answer there.

Contacting Answers 2000

If you need to contact us, the easiest way to do so is by e-mail. Send your e-mail to webmaster@ebookcompiler.com

We endeavour to reply to all e-mail as quickly as possible. We are a small company, so in occassional cases (example: vacations), it may take a bit longer than usual. Except in exceptional circumstances (fire, flood or vacations), we generally attempt to reply within 2-3 business days, and will often reply much sooner. If you do not see our reply to your email within a few days, please see the box on this page about "Email Communication Problems".

If your question relates to how to use the software, you may also like to visit our free discussion forum at EBookFriends.com.

Email Communication Problems
We generally respond to non-spam emails within, at most, a few days. If you having difficulties contacting us, or have not received a reply from us:
  • Be aware that spam-filters or anti-spam software may be blocking our replies or placing them in a spam folder:
    • If you have not seen our reply: Please check your spam folder
    • If you have a double opt-in anti-spam system for incoming emails (people must fill in a form or click a link before their emails can be received by you), it may be blocking our replies: Please turn it off
    • Be aware that our reply may not come from the same address as that at which you emailed us

  • Sometimes a person's email settings or software may be incorrectly configured. Their outgoing mail is not being actually sent, and/or they are not receiving incoming mail properly.
    • Please get a friend using a different email provider/ISP to check that they can receive your emails, and to send you emails to verify that you can receive theirs.
    • If you have an alternate contact email address, please mention it your emails.
    • We recommend: You can also sign-up for a free account from sites like Hotmail or Yahoo! Mail, and try emailing us from there.

  • We do not generally use spam filters on incoming mail, however because of the volume of spam that we receive, it is possible (although it is very rare) that we may miss your email. To reduce this possibility: Please use an appropriate and descriptive subject line for your emails - such as "ANSWERS 2000" or the name of product that you are contacting us about. It is also possible (but very rare) that technical problems may result in the loss of emails - in this case you will need to resend it.

  • If you have not received a reply within a few days: Please email us again.
    • Please email us at both our addresses: webmaster@ebookcompiler.com and webmaster@ans2000.com
    • Please mention in your email that you have tried to contact us previously.
    • Please do check your spam folder for our replies.
    • Please include an alternate email address that we can contact you at, and/or also email us from a second email provider, such as the free services provided by Hotmail or Yahoo! Mail.
We know how frustrating it can be if you send email, and can't see a reply - but we really do try to provide helpful responses to your emails. So, please take the above items into account (especially to check your spam folder) if you can't see our replies to your email.

Lost Registration Keys

If you are a registered user, and need a replacement registration key (for example because of a hard-disk crash), we will be very happy to issue you a replacement key, free of charge.1
  • Download the software again if necessary. If you have not changed your e-mail address, and have your ClickBank receipt number, you can get a replacement key using our online tool.

    Please note: The online tool limits provides only a limited number of replacement keys per customer.

  • If you are not able to use the online tool: you will need to e-mail us at webmaster@ebookcompiler.com

    1. If you have not already done so, download the free version again, from our download information page.

    2. Start CoverFactory, and click Register on the Options menu.

    3. On the dialog box, it says "Your User ID is NNNNNN" Where NNNNN is a 6-digit number. Write this number down, the click OK.

    4. E-mail us with the number you wrote down in step 3, and your full name. Our e-mail address is webmaster@ebookcompiler.com

      Note: If you do not see our reply to your email within a few days, please see the box on this page about "Email Communication Problems".

    5. For a quicker response: If possible, please include the date you purchased (even if only approximate), and if you have it, your ClickBank receipt number.

    6. We fully appreciate that, in this circumstance, that you have already paid for the software - so we will do our absolute best to respond as quickly as possible.
1Our License Agreement states a 90 day time-limit and other limitations on issuing of free replacement keys. Even so, whenever possible and reasonable (in our sole judgement), we will issue replacement keys to customers at no additional charge. However, in all cases, we reserve the right to strictly conform to the rules within our License Agreement, and do not guarantee that we will exceed the rules as stated in the License Agreement.

Our Address

Note: For quickest response, please e-mail us.

Answers 2000 Limited
6 Copners Drive
Holmer Green
High Wycombe
Bucks HP15 6SG

Tel: +44 784 715 0419

E-mail: webmaster@ebookcompiler.com - Note: If you do not see our reply to your email within a few days, please see the box on this page about "Email Communication Problems".

Note: We are a small company, so can not attend telephones at all times. For quickest response, please e-mail us.



Web site Copyright © 2001-2018, Answers 2000 Limited

"Box" and "Cover" images are shown for decorative purposes only, and do not represent the actual products which are delivered as Internet downloads.

Register Now/Buy Now! buttons used on this website, are from the CB Vendor Graphics Pack.

Disclosure: Our company's websites' content (including this website's content) includes advertisements for our own company's websites, products, and services, and for other organization's websites, products, and services. In the case of links to other organization's websites, our company may receive a payment, (1) if you purchase products or services, or (2) if you sign-up for third party offers, after following links from this website. Unless specifically otherwise stated, information about other organization's products and services, is based on information provided by that organization, the product/service vendor, and/or publicly available information - and should not be taken to mean that we have used the product/service in question. Additionally, our company's websites contain some adverts which we are paid to display, but whose content is not selected by us, such as Google AdSense ads. For more detailed information, please see Advertising/Endorsements Disclosures

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